Return Policy

Careful consideration & thoughtful buying and is encouraged before purchasing from handmade jewellery businesses. I try to provide detailed descriptions with photos/ videos and I’m happy to answer any questions before purchase.

Hopefully you will love your new jewellery, however understandably sometimes circumstances change or it may not be what you expected. You may be able to return your jewellery provided these return criteria are met:

  • The return is requested within 14 calendar days starting on the day of delivery. You must send an email to orders@ozariagrace.com with proof of purchase within this period to be eligible, in the subject line mention [Return + your order number]. Please note that unapproved or late returns will be rejected.

  • The item(s) must be in the same condition that it was received, unworn, unused, including any extras, with jewellery tag attached and original gift wrapping sleeve undamaged.

  • Once your return has been approved, it must be sent back within 7 days of approval.

  • Return shipping costs are the responsibility of the customer. It is advised to use an insured, tracked shipping option to ensure it arrives safely and you are protected in the event of loss or damage during transit. Please ensure full postage is paid and if applicable any customs declaration is filled accurately. For returns outside the UK please ensure an accurately completed customs form is securely attached to the outside of your parcel with the “Returned Goods” box ticked. You agree that any returns which incur extra costs as a result of underpaid postage or incorrect customs information will be deducted from the refund amount unless paid directly by the customer.

  • Please note original postage costs and import tax & duties billed are non-refundable as these are paid to the relevant authorities.

  • It is the responsibility of the customer to ensure the items are returned in the same condition as they were sent, so please be sure to repack your items carefully into the packaging provided to avoid any damages.

Additional Information

- Earrings, ear-wires and ear posts due to hygiene reasons.

- Sample pieces (this will be clearly indicated in the title of the item).

- Sale/ discounted items.

- Custom request, bespoke or made to order pieces.

At this time exchanges are not offered.

If the return is accepted, a refund will be issued minus original postage costs & any customs/duty paid to the original payment method used when the order was placed within 7 working days.

Please note that once the refund is processed it may take up to 5-7 days (usually it is faster) for the bank to process your refund, please contact your bank if there are any issues regarding this. 

Returns that do not meet the criteria above or are not in their original condition will not be refunded and returned at the buyers expense.

Each order is hand packed and sometimes a mistake can be made via human error.

I really care about quality for my jewellery, please reach out if you have any issues or if there is a mistake with your order and I will be happy to help.

It may be possible to cancel an order for a full refund including shipping costs and any customs import tax/ duty paid provided it has not already been shipped. I always aim to ship your orders quickly, please contact me at orders@ozariagrace.com as soon as possible providing your order number to request this.
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